Privacy policy

Last updated: November 1, 2026

This policy explains how Luck Fern Lodge ("we", "us") collects, uses and protects personal information when you visit luckfernlodge.com, make a reservation or stay with us.

Information we collect

• Booking details: name, contact details, stay dates, room preferences and special requests.
• Payment information: processed securely by our payment provider; we do not store full card numbers.
• Identification: ID checked at check-in and at the gaming floor to confirm age, as required by law.
• Website data: device, browser and usage information gathered through cookies (see our cookie policy).
• Messages: anything you send us through forms, email or phone.

How we use it

• To confirm and manage your reservation and stay.
• To meet legal duties, including age verification and gaming regulations.
• To respond to questions and requests.
• To send offers and news, only where you've agreed to receive them.
• To keep our site and property safe and improve our services.

Sharing

We never sell your personal information. We share it only with trusted providers who help us run the lodge (such as booking, payment and email services), with regulators where the law requires, or to protect the safety of guests and staff.

How long we keep it

We keep personal data only as long as we need it for the purposes above or as required by law, then delete or anonymise it securely.

Your choices & rights

Depending on where you live, you may be able to access, correct or delete your information, object to certain uses, or withdraw consent for marketing at any time. To make a request, email [email protected].

Security

We use technical and organisational safeguards to protect your data, including encryption in transit and limited staff access.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact

Luck Fern Lodge, 88 Fernleaf Avenue, Riverside · [email protected]